Public Offer Agreement (Booking Services Agreement)
Public offer to enter into an agreement for hotel reservation services
1. Terms and Definitions
1.1. Booking System The Booking System is a software system available on the website 6-12-24.ru, designed to provide information about Hotels and their services, as well as to search, reserve, and pay for hotel rooms.
1.2. Service Provider OOO “AEROHOTEL”
1.3. Customer (Guest) An individual with legal capacity who is at least 18 years old, or a legal entity that enters into an agreement with the Service Provider for hotel reservation services by accepting this Public Offer in accordance with Clause 5.1 of this Agreement.
1.4. Registration The process of providing the Service Provider through the Booking System with the Customer’s personal and contact information required for communication regarding the requested services.
1.5. Reservation A set of Hotel services selected by the Customer through the Booking System based on the options available after completing a search.
1.6. Voucher A document confirming the reservation and payment, to be presented at the Hotel.
1.7. Booking The process of reserving rooms at the Hotel through actions performed by the Customer in the Booking System in accordance with the Reservation Rules.
1.2. Service Provider OOO “AEROHOTEL”
1.3. Customer (Guest) An individual with legal capacity who is at least 18 years old, or a legal entity that enters into an agreement with the Service Provider for hotel reservation services by accepting this Public Offer in accordance with Clause 5.1 of this Agreement.
1.4. Registration The process of providing the Service Provider through the Booking System with the Customer’s personal and contact information required for communication regarding the requested services.
1.5. Reservation A set of Hotel services selected by the Customer through the Booking System based on the options available after completing a search.
1.6. Voucher A document confirming the reservation and payment, to be presented at the Hotel.
1.7. Booking The process of reserving rooms at the Hotel through actions performed by the Customer in the Booking System in accordance with the Reservation Rules.
2. General Provisions
2.1. This Public Offer, published on the website 6−12−24.ru, is an official offer of OOO "AEROHOTEL" to individuals and legal entities to enter into an agreement for hotel reservation services.
In accordance with Clause 2, Article 437 of the Civil Code of the Russian Federation, this document constitutes a public offer.
2.2. The services provided by the Service Provider under this Public Offer include hotel reservation services and other Hotel services provided through the Booking System.2.3. The agreement for hotel reservation services is concluded through acceptance of this Public Offer, which contains all essential terms of the agreement, without signing a separate written agreement.
The agreement has legal effect in accordance with Article 434 of the Civil Code of the Russian Federation and is equivalent to an agreement signed by the parties.
The agreement is considered concluded and becomes effective from the moment the Customer accepts this Public Offer by performing the actions specified in Clause 5.1, which constitute the Customer’s unconditional acceptance of all terms of this Public Offer without reservations, exceptions, or limitations.
In accordance with Clause 2, Article 437 of the Civil Code of the Russian Federation, this document constitutes a public offer.
2.2. The services provided by the Service Provider under this Public Offer include hotel reservation services and other Hotel services provided through the Booking System.2.3. The agreement for hotel reservation services is concluded through acceptance of this Public Offer, which contains all essential terms of the agreement, without signing a separate written agreement.
The agreement has legal effect in accordance with Article 434 of the Civil Code of the Russian Federation and is equivalent to an agreement signed by the parties.
The agreement is considered concluded and becomes effective from the moment the Customer accepts this Public Offer by performing the actions specified in Clause 5.1, which constitute the Customer’s unconditional acceptance of all terms of this Public Offer without reservations, exceptions, or limitations.
3. Subject Matter of the Agreement
3.1. The subject matter of this Public Offer is the reservation and provision of Hotel services to the Customer under the terms of this Public Offer.
3.2. Reservations are made in accordance with the Reservation Rules, which form an integral part of this agreement and are available on the website http://6-12- 24.ru
3.3. The Customer agrees to accept the services provided and make all required payments in accordance with the terms of this Public Offer.
3.2. Reservations are made in accordance with the Reservation Rules, which form an integral part of this agreement and are available on the website http://6-12- 24.ru
3.3. The Customer agrees to accept the services provided and make all required payments in accordance with the terms of this Public Offer.
4. Rights and Obligations of the Customer and the Service Provider
4.1. Customer Rights
The Customer has the right to:
4.1.1. Search, reserve, and pay for Hotel services through the Booking System and other methods specified on the website.
By using the Booking System, the Customer acknowledges full and unconditional acceptance of this Public Offer, regardless of the method used to make the reservation and payment.
4.1.2. Cancel or modify the Reservation under the conditions specified in Clause 7 of this Public Offer.
4.1.3. Receive the reserved services within the dates and scope specified in the Reservation.
4.2. Service Provider Rights
The Service Provider has the right to:
4.2.1. Require the Customer to comply with the Reservation Rules published on the website and specified in this Public Offer.
The Service Provider is responsible for proper performance of the reservation services agreement only if the Customer performs all required actions in full compliance with these rules.
4.2.2. Require the Customer to fully accept the terms of this Public Offer. Without such acceptance, the Service Provider may refuse to provide services.
4.2.3. Require payment for the Reservation. If payment is not received within the period specified in the Reservation Rules, cancel the Reservation.
4.2.4. Retain or require payment of penalties and charges in case of Reservation modification, cancellation, or no-show.
The Service Provider may also require reimbursement of all actual expenses incurred, including bank and payment system fees charged during payment processing or refunds.
4.2.5. Engage third parties to perform reservation services.
4.2.6. Terminate the reservation services agreement unilaterally and without judicial proceedings if the Customer provides inaccurate information, false contact details, or fraudulent payment card information.
4.2.7. In exceptional cases, replace a previously confirmed Hotel with another Hotel of the same or higher category without additional charges to the Customer.
4.3. Customer Obligations
The Customer must:
4.4. Service Provider Obligations The Service Provider must:
The Customer has the right to:
4.1.1. Search, reserve, and pay for Hotel services through the Booking System and other methods specified on the website.
By using the Booking System, the Customer acknowledges full and unconditional acceptance of this Public Offer, regardless of the method used to make the reservation and payment.
4.1.2. Cancel or modify the Reservation under the conditions specified in Clause 7 of this Public Offer.
4.1.3. Receive the reserved services within the dates and scope specified in the Reservation.
4.2. Service Provider Rights
The Service Provider has the right to:
4.2.1. Require the Customer to comply with the Reservation Rules published on the website and specified in this Public Offer.
The Service Provider is responsible for proper performance of the reservation services agreement only if the Customer performs all required actions in full compliance with these rules.
4.2.2. Require the Customer to fully accept the terms of this Public Offer. Without such acceptance, the Service Provider may refuse to provide services.
4.2.3. Require payment for the Reservation. If payment is not received within the period specified in the Reservation Rules, cancel the Reservation.
4.2.4. Retain or require payment of penalties and charges in case of Reservation modification, cancellation, or no-show.
The Service Provider may also require reimbursement of all actual expenses incurred, including bank and payment system fees charged during payment processing or refunds.
4.2.5. Engage third parties to perform reservation services.
4.2.6. Terminate the reservation services agreement unilaterally and without judicial proceedings if the Customer provides inaccurate information, false contact details, or fraudulent payment card information.
4.2.7. In exceptional cases, replace a previously confirmed Hotel with another Hotel of the same or higher category without additional charges to the Customer.
4.3. Customer Obligations
The Customer must:
- Review this Public Offer, Privacy Policy, and Reservation Rules before creating a Reservation.
- Independently review information about Hotels, services, and prices on the website.
- Provide accurate contact information.
- Provide correct information about all guests staying at the Hotel.
- Pay for the Reservation on time using available payment methods.
- Use only a bank card belonging to the Customer when paying online.
- Immediately notify the Service Provider of any cancellation, changes, or refusal of services.
- Reimburse all actual expenses incurred by the Service Provider due to cancellation or modification of services.
4.4. Service Provider Obligations The Service Provider must:
- Provide information about Hotels, services, reservation procedures, and payment instructions on the website.
- Accept payment after proper completion of the Reservation and successful booking.
- Confirm cancellation of services and apply penalties if applicable.
5. Acceptance of the Public Offer and Agreement Formation
The Customer accepts this Public Offer by completing the following actions in the Booking System:
- creating a Reservation;
- paying for the Reservation.
6. Payment Procedure
6.1. The price of services is displayed on the website and in the Reservation created by the Customer.
6.2. The Service Provider may change prices at any time. Changes become effective once published on the website.
6.3. All payments under this agreement are made in Russian rubles.
6.4. Payment is made according to the Reservation Rules.
Depending on the selected conditions, payment may be made as:
6.2. The Service Provider may change prices at any time. Changes become effective once published on the website.
6.3. All payments under this agreement are made in Russian rubles.
6.4. Payment is made according to the Reservation Rules.
Depending on the selected conditions, payment may be made as:
- 100% prepayment;
- partial prepayment with the remaining amount paid upon check-in;
- payment at the Hotel upon check-in.
7. Cancellation, Modification of Reservation and Refunds
7.1. Before payment, the Customer may cancel or modify the Reservation according to the Reservation Rules.
7.2. Cancellation of a paid Reservation or no-show may result in penalties according to the terms accepted by the Customer during reservation.
The Service Provider may retain or require payment of all actual expenses incurred, including bank and payment system fees.
7.3. The Customer may cancel a paid Reservation independently before penalties apply.
7.4. Modification or cancellation of a paid Reservation after penalties apply requires written approval from the Service Provider.
7.5. Refunds in case of cancellation or no-show are processed according to the Reservation Rules.
7.2. Cancellation of a paid Reservation or no-show may result in penalties according to the terms accepted by the Customer during reservation.
The Service Provider may retain or require payment of all actual expenses incurred, including bank and payment system fees.
7.3. The Customer may cancel a paid Reservation independently before penalties apply.
7.4. Modification or cancellation of a paid Reservation after penalties apply requires written approval from the Service Provider.
7.5. Refunds in case of cancellation or no-show are processed according to the Reservation Rules.
8. Liability and Dispute Resolution
The Customer represents all persons included in the Reservation and is responsible for the accuracy of their information and fulfillment of payment obligations.
Incorrect, fraudulent reservations, and resale of Reservations are prohibited.
The Service Provider is liable for material damage caused by failure to provide services specified in the Reservation due to the Service Provider’s fault, except in cases of force majeure.
All disputes shall be resolved through negotiations and, if necessary, in courts of the Russian Federation in accordance with applicable law.
Incorrect, fraudulent reservations, and resale of Reservations are prohibited.
The Service Provider is liable for material damage caused by failure to provide services specified in the Reservation due to the Service Provider’s fault, except in cases of force majeure.
All disputes shall be resolved through negotiations and, if necessary, in courts of the Russian Federation in accordance with applicable law.
9. Confidentiality
The Customer’s personal data provided during registration, reservation, and payment is processed in accordance with the Privacy Policy.
By accepting this Public Offer, the Customer gives consent to the processing of personal data.
The Service Provider may provide personal data to Hotels, payment systems, and authorized authorities where required by law.
By accepting this Public Offer, the Customer gives consent to the processing of personal data.
The Service Provider may provide personal data to Hotels, payment systems, and authorized authorities where required by law.
10. Force Majeure
The parties are released from liability for failure to perform obligations caused by force majeure circumstances, including natural disasters, military actions, government decisions, strikes, technical failures, cyber incidents, and other extraordinary circumstances beyond the parties’ control.
11. Amendment and Termination of the Agreement
The agreement becomes effective from the moment the Customer accepts this Public Offer and remains valid until all obligations are fulfilled.
The Service Provider may unilaterally amend the terms of this Public Offer or introduce new appendices without prior notice.
Continued use of services after such changes constitutes acceptance of the updated terms.
The Service Provider may unilaterally amend the terms of this Public Offer or introduce new appendices without prior notice.
Continued use of services after such changes constitutes acceptance of the updated terms.
12. Service Provider Details
OOO "AEROHOTEL"
TIN: 5 410 092 685
PSRN: 1 225 400 005 687
Settlement account: 40 702 810 023 669 997 568
Bank: JSC "ALFA-BANK"
BIC: 45 004 774
Correspondent account: 30 101 810 600 000 000 000
Address:
101 Mozzherina Avenue, Building 1,
Ob, Novosibirsk Region, 633 102, Russia
TIN: 5 410 092 685
PSRN: 1 225 400 005 687
Settlement account: 40 702 810 023 669 997 568
Bank: JSC "ALFA-BANK"
BIC: 45 004 774
Correspondent account: 30 101 810 600 000 000 000
Address:
101 Mozzherina Avenue, Building 1,
Ob, Novosibirsk Region, 633 102, Russia