1.1. Room reservations and accommodation are provided only after 100% prepayment of the total accommodation cost for the entire stay.

1.2. For bookings made less than 3 days before arrival, full payment must be made at the time of booking.

2.1. If the Guest makes the first payment within the agreed timeframe, the booking price remains unchanged. The remaining amount must be paid in full before arrival.

2.2. If the Guest fails to make full payment within the agreed timeframe, the room will not be reserved for the Guest, and the Hotel Administration may change the price of the services specified in the booking.

If the Guest does not accept the updated price resulting from late payment, the Hotel Administration will cancel the booking within 1 business day and refund the amount paid within 10 calendar days.

3.1. If the Guest does not arrive at the Hotel within 24 hours of the scheduled check-in time, the payment for that day will not be refunded.

3.2. The Guest may cancel the reservation by notifying the Hotel Administration no later than 2 hours before arrival. In this case, the payment for accommodation will be refunded in full.

3.3. If the Guest fails to notify the Hotel of the cancellation on time, arrives late, or does not arrive, the Hotel Administration may retain the payment for the room, but no more than the cost of one day’s stay.

4.1. At the Guest’s request, instead of a refund to the Guest’s bank account, the amount may be kept as a deposit on the Guest’s hotel account and used to pay for future bookings at the Hotel.

5.1. To cancel a reservation and request a refund, the Guest must submit a refund request using the Hotel’s official form.
The request must specify:

• the preferred refund method;
• the reason for cancellation.

5.2. Refunds are processed within 7–14 business days, and in some cases within up to 30 business days, from the date the refund request is accepted.
The refund period depends on the payment method and the bank.

5.3. Refunds are made using the same payment method used for the original payment and are returned to the same bank card used to pay for the booking.
The bank details required for a transfer can be found in the Guest’s online banking account.

5.4. These rules do not apply in cases of emergencies or extreme weather conditions.
In such cases, the amount paid will be refunded in full unless otherwise specified in the applicable rate terms.

5.5. Each guest must present an original identity document at check-in:

• Russian passport or passport for travel abroad — for Russian citizens;
• birth certificate or passport for travel abroad — for minors;
• passport — for foreign citizens.

If a guest fails to present an identity document, the Hotel reserves the right to refuse accommodation. In this case, the payment will not be refunded.